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Members of Congress were informed that a hotline set up by the Biden administration to field safety complaints about unaccompanied migrant children failed to respond to 65,000 calls between August 2023 and January 2025.
This shocking news was unearthed during a hearing conducted by the House Committee on Homeland Security this week.
The hearing, which centered on border operations and the role of non-governmental organizations (NGOs), featured testimony from witnesses who raised concerns about oversight and alleged negligence in the care of migrant children placed with adult sponsors.
Republican lawmakers emphasized what they described as systemic failures in the administration’s immigration strategy.
Ali Hopper, founder and president of GUARD Against Trafficking, served as one of the lead witnesses.
In her testimony, Hopper asserted that both government agencies and the NGOs working alongside them have been “hijacked by criminal networks.”
She stated that these networks have been operating within the infrastructure of the U.S. immigration system, contributing to what she described as significant mismanagement.
Hopper outlined how the hotline, intended as a safety net for migrant children and the public to report concerns, was effectively nonfunctional for a prolonged period.
She revealed that tens of thousands of calls went unanswered during a 17-month stretch under the Biden administration, The Post Millennial (TPM) outlined.
According to her testimony, the nature of the calls ranged widely—from minor complaints such as stale food to serious allegations of sexual abuse.
Hopper described one case in which a child called the hotline to report that adult men were entering his room at night and touching him.
That call, she said, went unanswered at the time it was made.
It was only reviewed later that action was taken, ultimately resulting in the child’s removal and the arrest of the adult sponsor.
Rep. Eli Crane (R-AZ) questioned Hopper during the hearing, citing previous reports that hundreds of thousands of migrant children had been lost in the system.
He pointed to documents showing that the Department of Homeland Security reported 32,000 unaccompanied minors missed their court dates between 2019 and 2023.
Additionally, 291,000 children were transferred to the Department of Health and Human Services without ever receiving a court notice.
“Our colleagues are very upset that we’re having this hearing today,” Crane said.
“They don’t want to talk about this stuff. They don’t want to talk about the 300,000 kids that we still don’t know where they are.”
Crane focused his questions on the differences between policies under the Trump administration and those under Biden.
He asked Hopper to identify any safeguards that had previously been in place to protect migrant children and prevent abuse.
Hopper responded that under the previous administration, follow-up procedures were also limited but included a notice of concern hotline where community members could report troubling situations.
She noted that follow-up contact with sponsors typically involved two attempted phone calls. If the sponsor failed to answer either call, the case was generally dropped.
However, she emphasized that the Biden administration’s failure to monitor the hotline led to significant lapses in child safety.
Hopper said it was only after the backlog of calls was reviewed that cases of abuse were uncovered.
She stated that some children were ultimately rescued, but only after delays that could have been avoided if the hotline had been properly monitored.
During the hearing, Hopper also discussed the sponsor vetting process.
She criticized current standards as insufficient and cited a retired Border Patrol agent who told her, “The requirements to adopt a dog that was about to be euthanized were higher than the standards and the documents that needed to be provided for an adult to sponsor a child.”
Lawmakers questioned how such a critical reporting tool was allowed to remain inactive for such an extended period.
Hopper noted that there appeared to be no system in place to ensure consistent monitoring of the hotline, nor clear accountability for responding to the complaints that came in.
Concerns about the scale of the problem have grown over recent years.
TPM further noted that in late 2024, news outlets began reporting on the inability of federal agencies to monitor the placement of migrant children.
These reports pointed to overwhelmed systems within Immigration and Customs Enforcement (ICE) and the Department of Health and Human Services, which struggled to keep track of children once they were placed with sponsors.
The committee raised questions about the federal government’s continued use of third-party NGOs to facilitate child placements.
Lawmakers from the Republican side argued that these organizations may lack the internal controls and oversight mechanisms necessary to ensure child safety, despite receiving federal funding to manage their operations.
Hopper stated that her organization has been monitoring trends in human trafficking and exploitation linked to failures in government screening processes.
She warned that weak oversight mechanisms could lead to long-term harm for children who are already vulnerable.
In response to the testimony, members of the committee indicated they would consider legislative reforms.
These may include requiring more robust sponsor screening, increasing accountability for NGOs involved in migrant care, and mandating 24/7 staffing for safety hotlines that serve at-risk minors.
The post 65,000 Calls Ignored: Biden Admin Under Fire Over Unanswered ‘Hotline’ for Migrant Child Abuse Reports appeared first on Resist the Mainstream.
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